Our KYC Process

ZH1 has a zero-tolerance policy towards fraudulent activity, identity theft and any form of deceitful act and we take all measures to prevent these from happening. One of the most used and effective processes being utilised now to ensure safety and security is the Know Your Customer policies. At the moment, banks, brokers and other financial institutions are using KYC to track and discontinue any account once spotted or suspected to be doing any fraudulent activity, identity theft, money laundering, financial fraud or any terrorist activity and the likes. All funds in these accounts are automatically lost.

Prevention

ZH1 aims at securing all of the sensitive data it obtains and maintaining its well-keeping. All your account information, transaction history and details are considered documents of high value and thus a variety of security initiatives and fraud controls are run for them, among other documents. To be able to maintain the protection methods and measures we take for your electronic transactions, such as activating your deposit method, certain data is required from you.

When depositing funds into your ZH1 trading account, the following documents are required:

A copy of your valid passport, with the page that shows your picture as well as your signature, if any. In a case where the passport isn’t available, a valid government issued ID with your photograph included is needed. Make sure the ID is sent as a coloured image of the front and back.

A copy of the debit or credit cards you’ve used to invest into your ZH1 trading account is also required for KYC reasons, with a coloured photo of the front side of the card with the first 6 and last 4 numbers, as shown in the image. Feel free to cover the middle numbers, but make sure to show a coloured picture of the backside of the card which has your signature. Please cover the C.V.V. numbers when sending us this.

To finalise the KYC process and to approve your ZH1 trading account, we require that you submit Proof of Residence. Proving your address is simple as all we need is a utility bill, local authority tax bill, or a bank statement which has the same name as your passport or your ID. The address shouldn’t be older than 3 months. Send your proof of residence (in colour) to [email protected]

When do I need to provide these documents?

To ensure all the processes and transactions flow smoothly without any delays, we highly recommend you provide us with all the required documents as soon as you can. These documents ensure securing and protecting any cash transaction in your account. A few actions can be done within your ZH1 trading account before providing the needed documents, however, in some circumstances, we may request these documents before allowing some deposits or trades. Please note that if we do not receive the required documents, your pending withdrawals will be cancelled and credited back to your trading account. We will notify you in such an event via our system.

How can I send you these documents?

Please scan your documents, or take a high-quality digital camera picture, save the images as jpegs, then send them to us via mail to [email protected].

How do I know my documents are safe with you?

All files we obtain are fully protected using the highest levels of encryption at every step of the review process and they’re all saved in segregated folders created for each client. At ZH1, we hold the security of documentation with the highest priority and treat all documents we receive with utmost respect and confidentiality.

If the KYC is not provided, are there any fees charged?

Our clients’ accounts are all regarded with the highest levels of privacy and protection and they’re all handled by professionals who take the verification of the accounts very seriously. Above all reasons, the KYC is used to safely and accurately process any type of funds back to our clients.

If a client does not wish to undergo the KYC process, it is considered a misuse of the account and our services. A weekly fee of 5% will be charged if the given time frames shown below are not respected:

1. Documents after first deposit: 5 business days time limit to submit.
2. Declaration of Deposit (DOD) after every additional deposit: 3 business days.

We thank you for your cooperation in helping us make ZH1 a safer place to trade.